Shipping

Free Ground Shipping on Eligible Orders!

This offer applies to orders shipped within the U.S. to the 48 contiguous states. This offer cannot be combined with any other promotional offer unless otherwise specified and is subject to change without notice. This offer applies to select products that are in stock and shipped from our Burnsville, MN warehouse. Products that do not qualify for free shipping are clearly identified on this website and shipping charges apply to those items. Additionally, we do not ship oversized products outside of the 48 contiguous United States. This offer does not apply to special order items or items which might be shipped directly from the manufacturer. Return shipping costs will be at the customer's expense. If you return a product that qualified for free shipping, the outbound shipping costs will be deducted from your return refund.

 

Shipping Information

We use UPS for most of our shipments. We want you to get your products as fast as possible and in excellent condition. That is why we normally use UPS - the leader in the package delivery business to get you your order as soon as possible. 98% of our orders get to our customers within 4 - 5 business days. Remember, none of the major package delivery carriers (UPS included) deliver on the weekends.

Depending on the size of your package and its destination, we may at our discretion ship your order via another carrier.

We do have a few restrictions on our shipping. We cannot ship to Puerto Rico, P.O. Boxes or to APO/FPO addresses. We can ship to Hawaii - 2nd Day UPS Air. We currently do not ship to Mexico, Canada or anywhere outside North America. We reserve the right to add shipping expense onto orders that are special case orders - this is very rare, but we needed to state it here and we would advise you of these charges at the time of your order. If you have any questions about our shipping policies - please do not hesitate to call us.

Special free freight offers are available and are valid on most orders. Some oversized items and truck shipments may have additional charges applied. Again, we will advise you at the time of your order of any exceptions.

All truck freight shipments must be shipped to a commercial business address. Truck shipments to residential addresses will have additional service charges applied. Additionally, we do not ship oversized products outside of the 48 contiguous United States.

Refused shipments that we have not been notified of in advance will be charged for outbound and return freight charges and may require additional handling charges of up to 15%.

 

Shipping Status Update

Due to the high demand on shipping providers and COVID-19 restrictions, our standard times for delivery have not been consistent. Our in-stock items are still shipping out of our warehouse same-day or next day. We know our shipping providers are doing their best with increased demand and extra safety measures due to COVID-19. Please note that delivery times may take longer than expected due to these changes. Also, most carriers have eliminated their delivery guarantees for all shipments, including expedited services.

For additional information about our shipping providers please see the links below.

UPS Service Alerts - USPS Service Alerts - Spee-Dee Service Updates

 

Transit Time:

We want you to understand completely the shipping / transit time it takes for you to actually get your package. This can be a bit confusing, most people assume that if we ship their package on Monday - that Monday counts as one of the shipping days, this is not true.

Transit time to you is computed as follows: If we pack up and ship your order on Monday (for example), the actual transit time starts on Tuesday. For example: If you are 3 days from Burnsville, Minnesota and we pack and ship you your order on Monday - you will receive your package on Thursday (not on Wednesday). This is how UPS computes their shipping. Lastly, UPS does not work on Saturdays and Sundays - so, weekend days DO NOT COUNT in the transit time computation (again, we have no control over this - UPS does not work on Saturdays or Sundays). Thank you!

• UPS Ground: 3 - 5 Business Days

• UPS 3 Day Select: 3 Business Days

• UPS Second Day Air: 2 Business Days

• UPS Next Day Air: 1 Business Days Business Day (Note: orders must be received by 1:30 CT)

Note: Saturday & Sunday deliveries are not available.