Dealer Returns
Dealers may return eligible products within 90 days of delivery with prior authorization.
Products must be new, uninstalled, unassembled, complete, and in sellable condition. Original packaging, manuals, hardware, and accessories must be included.
Return authorization process
- Contact Customer Service to request a Return Merchandise Authorization (RMA) number or complete the Return Authorization Request Form below. We will email you a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging. Include all parts, manuals, hardware, and accessories. The authorized item must be returned within 15 business days of the date the return is requested. Unauthorized or late returns may be refused or may require a new RMA. Any items received after this return window will be assessed a 5% late return fee.
- Pack the products securely, clearly mark the RMA number on the outside of the shipment, and return them freight prepaid using a trackable method.
Restocking fees and credits
- Returns received within 30 days of delivery: no restocking fee, subject to inspection.
- Returns received 31–90 days after delivery: a 15% restocking fee applies.
- Original outbound freight will not be deducted from the credit, including for products that qualified for free shipping or a freight allowance.
- Approved credits will be issued to the dealer account within 14 days after the products are received and inspected.
- Return shipping is the dealer's responsibility unless the return is caused by a Rigid Hitch shipping or order-entry error.
Products that are not eligible
- Products that have been installed, assembled, used, altered, or damaged after delivery.
- Products that are incomplete or not in sellable condition, unless Customer Service approves the return in advance.
- Special-order, clearance, discontinued, items no longer stocked, or other products identified as nonreturnable at the time of purchase.
Shortages, shipping damage, and order errors
Inspect shipments promptly. Report shortages, visible or concealed shipping damage, and incorrect items to Customer Service within 10 business days of delivery. Keep the product and packaging available for inspection and do not install or sell the item until instructions are provided.When the return results from a Rigid Hitch error, Customer Service will email a prepaid return label and the restocking fee will not apply. Minor cosmetic blemishes, such as small nicks or scratches that do not affect fit, function, safety, or installation, are not considered shipping damage. Contact Customer Service with photos if the condition is unclear.
Exchanges and replacement orders
Returns and replacement orders are processed separately. Place a new order when another product is needed. Purchasing a replacement does not change the return fee or credit calculation.
Questions?
Please contact Customer Service before shipping your return if you are unsure whether an item is eligible.
Dealer Returns Form
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